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counselling and support

If you would like to talk to someone,  Bravehearts’ national Information and Support Line can be accessed by anyone wanting information or support relating to child sexual assault and exploitation.

Our toll free 1800 272 831 Support Line is open from 8:30am to 4:30pm Monday to Friday AEST (Please note hours vary on public holidays). Bravehearts has a specialised support team who are here for you.

If your child or someone you know has disclosed, please contact Bravehearts on 1800 272 831. We will be able to provide you with support and advice about how to proceed to protect and support your loved one.

If you have concerns about current sexual harm of children, please report these directly to the police or the child protection authority in your State. If you would like advice on this process, please contact our Support Line on 1800 272 831. Bravehearts will always act in the best interests of the child.

Do you wish to refer a client to Bravehearts?

You can refer a client either by calling our Support Line 1800 272 831 (8:30am to 4:30pm Monday to Friday AEST) or by completing our online referral form.


Out of Hours Support

If you are in crisis and require AFTER HOURS assistance please call:

Kids Help Line – 1800 55 1800

Lifeline – 13 11 14

Police Link – 131 444


People with hearing and speech impairments can reach us through the National Relay Service.

TTY users phone 1800 555 677 then ask for 1800 272 831.

Speak and Listen users phone 1800 555 727 then ask for 1800 272 831.

Internet relay users connect to the NRS via then ask for 1800 272 831.


Find out how our dedicated team can provide support to children, young people and families affected by child sexual assault.


Information and advice to educate and empower parents with knowledge about child sexual assault.


Start the healing process by reporting your experiences and/or report concerning online behaviour now.


Bravehearts is a Redress Support Service provider. We offer free and confidential support to anyone considering applying to the National Redress Scheme.

Getting help quickly is imperative to ensure survivors of this crime can live the active, happy lives they deserve.
– Bravehearts Clinician

National Contact Numbers

Australian Capital Territory (ACT)

Child and Youth Protection Service – 1300 556 729

New South Wales (NSW)

Child Protection Helpline – 13 21 11

Northern Territory (NT)

Child Abuse and Protection Hotline – 1800 700 250

Queensland (QLD)

Department of Communities, Child Safety and Disability Services – (07) 3235 9999

South Australia (SA)

Department of Child Protection – 13 14 78

Tasmania (TAS)

Child Protection Assessment Board – 1800 001 219

Victoria (VIC)

Department of Human Services – 13 12 78

Western Australia (WA)

Crisis Care – (08) 9325 1111

Dear valued clients and supporters,

As we experience an unprecedented global pandemic and the spread of the coronavirus continues to gain momentum globally, the health, safety and wellbeing of our clients is, and always has been, Bravehearts’ highest priority. The situation regarding the Novel Coronavirus (COVID-19) locally and around the world is changing daily.

Bravehearts will continue to provide counselling and support services to all existing and new clients via face to face and video counselling.

We continue to accept and action new referrals for all services. Anyone wanting to access our services can call Bravehearts on 1800 272 831. People can still be referred by calling or by filling out an online referral form.

If you have any questions or would like to learn more about Bravehearts’ COVID-19 response plan, please call 1800 272 831.