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National Redress Scheme Service – ‘Beyond Brave’
Beyond Brave is Bravehearts’ National Redress Scheme service provider.
About the National Redress Scheme
The National Redress Scheme provides acknowledgment and support to people who experienced institutional child sexual abuse. The Scheme is in response to the Royal Commission into Institutional Responses to Child Sexual Abuse, which estimated that 60,000 people experienced institutional child sexual abuse in Australia.
Under the Scheme, a person entitled to redress can receive:
- access to counselling
- a payment, and
- a direct personal response from the institution(s) (ie. an apology) for people who want one.
A person can accept any or all of the Redress components.
The Scheme started on 1 July 2018 and will run for 10 years. Applications must be submitted by 30 June 2027. Redress is an alternative to seeking other compensation options.
How can Bravehearts Beyond Brave help?
Beyond Brave is a National Redress Scheme service provider. We offer free and confidential support to anyone considering applying to the Scheme.
The support includes:
- helping you understand the Scheme and if you are eligible
- assisting you to complete the application form
- supporting you throughout the application process, as you wait for an outcome and after an offer is made, including accessing a direct personal response, counselling, and psychological care
- supporting you to connect to free legal and financial supports that can help you:
– explore your options regarding Redress or other compensation options and
– financial counselling to help you understand how you can best manage a Redress payment.
How to access Beyond Brave services
As a National Redress Scheme service provider, Bravehearts’ Beyond Brave offers face-to-face support within South East Queensland from service centres located in Arundel, Loganholme and Strathpine. Outreach services are available to Townsville, Palm Island, Cairns and other areas in North Queensland. Telephone and outreach supports are also available for people who are in a Queensland gaol.
Online and telephone support is available throughout Australia.
Beyond Brave understands that your culture and language are important to you. Your privacy and safety will always be respected.
Please contact Bravehearts’ Information and Support Line toll-free on 1800 272 831 to discuss your needs, Monday to Friday 8.30am to 4.30pm AEST or complete our online referral form at the end of this page.
For more information about the National Redress Scheme, visit the National Redress website or call the National Redress Information Line on 1800 737 377.
Are you seeking information about the WA Stolen Generations Redress Scheme?
Bravehearts is not a service provider for the WA Stolen Generations Redress Scheme. If you are seeking information and advice on applying for this Scheme, please contact the WA Government DPC Stolen Generations team on 08 6552 5050 or at WASG@dpc.wa.gov.au, or get in touch with one of the service providers below.
WA Stolen Generations Redress Scheme service providers:
- Phone: 08 6288 8123 (Monday to Friday 8.30am to 4.30pm)
- Email: Redress@yokai.com.au
Kimberley Stolen Generations Aboriginal Corporation
- Phone: 1800 830 338 (Monday to Friday 8.00am to 4.30pm)
- Email: reception@ksgac.com.au
- Phone: 1800 469 371 (Monday to Friday 9.00am to 5.00pm)
- Email: referrals@yorgum.org.au
Warning: National Redress Scheme scams
Bravehearts has been made aware of scams targeting individuals seeking Redress. These scams may look something like this: Someone might contact you and try to talk you into making an application, asking for a percentage of a future payment. They might claim to be from a law firm or a government department. This type of targeted scam is called ‘claim farming’ or ‘claims harvesting’.
What you need to know:
- You do not need to pay to apply to this Scheme.
- You do not need to pay a support service to help you apply.
- Nobody should be asking for a fee or a percentage of any future payment.
You might be at risk if:
- You get unexpected calls, texts, or emails about making an application.
- Someone pressures you to sign papers or sign up with a law firm.
Protect yourself:
- Don’t share your personal details with people you don’t know.
- Contact the National Redress Scheme if you’re unsure, want to ask for help, or report suspicious activity.
- Raise your concerns with family or speak with someone you trust.