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Contact Us

IMPORTANT NOTE: If you are wishing to make a client (or personal) referral to our counselling or case management services, please use our ONLINE REFERRAL FORM or contact our team on 1800 272 831.


Location: Arundel, QLD 4214
Postal Address: PO Box 575, Arundel BC, QLD 4214
Phone: 07 5552 3000 or 1800 272 831
Fax: 07 5552 3088


Cairns & Far North Queensland, QLD

Postal Address: PO Box 2694, Cairns, QLD 4870
Phone: 1800 272 831
Fax: 07 4054 7322

Geelong, VIC

Postal Address: PO Box 8202, Newtown, VIC 3220
Phone: 03 5222 7798
Fax: 03 5222 7798

Shepparton, VIC

Postal Address: PO Box 156, Shepparton, VIC, 3632
Phone: 03 5831 2797
Fax: 03 5831 1996

Melbourne, VIC

Postal Address: Level 1, 1336-1338 Malvern Rd, Malvern, VIC, 3144
Phone: 07 5552 3000

Launceston, TAS

Postal Address: PO Box 7720, Launceston, TAS 7250
Phone: 03 6327 4704
Fax: 03 6327 1075

Spring Hill, QLD

Postal Address: PO Box 549, Spring Hill, QLD 4004
Phone: 1800 272 831
Fax: 07 5552 3088

Springwood, QLD

Postal Address: PO Box 575, Arundel BC, QLD 4214
Phone: 1800 272 831
Fax:  07 3290 4424

Strathpine, QLD

Postal Address: PO Box 232, Strathpine Centre, QLD 4500
Phone: 1800 272 831
Fax: 07 5552 3088

The assistance given to many children and their families [by Bravehearts] has been truly life-saving on many occasions
– (Rev) John Woodley, Former Commonwealth Senator (2001)

Feedback & Complaints

Feedback & Complaints Form
  • Before you start

    This form is for Feedback and Complaints ONLY. If you wish to contact Bravehearts regarding our services or seeking advice or help, please use the CONTACT US section on this website OR call our FREECALL Information and Support Line on 1800 272 831.
  • Please choose a method of contact from the drop down menu above
  • If you are making a complaint please describe a) what happened, b) where it happened and c) who was involved (if known). Please also give us all the dates and other details you can remember.
    Positive client testimonials and feedback help us to promote our services to other people who may need it. If you have given us a compliment or told us we have done something right, we would love to tell everyone about it! Please be assured that your identity would be protected and feedback de-identified.
  • Your Details

    If you would like us to contact you to discuss your comments, please provide your contact details below. If you wish to remain anonymous but would still like a response, please complete your details below omitting your name. Please be aware that by filling out our online form we will protect your privacy and your personal details will not be shared with any third-party .
  • Postal Address

    If your preferred contact is via post, please provide your postal address.
  • Thank you

    We appreciate you taking the time to provide us with valuable feedback. If you chose to have us respond to your feedback or complaint, please allow us at least a week to get back to you via phone or email and two weeks via post.

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