Information and Support Line Officer

Arundel, Gold Coast

We are currently seeking an experienced and professional Information and Support Line Officer to join the Bravehearts team, based at our Arundel Head Office. The Bravehearts Information and Support line is the frontline service for our community. In this role, you will be the first point of contact to help identify and address the caller’s needs and triage all referrals. This is a part time position, working 2 days (15.2 hours) per week.

Key Responsibilities in this role:

• Monitor Bravehearts National Information Line and identify and address the caller’s needs in a professional and compassionate manner.
• Provide accurate information to prospective clients about our services and those services outside of Bravehearts.
• Assess level of risk for callers with a strong focus on identifying any child protection concerns and/or suicide risk.
• Conduct intakes and complete associated administration.
• Record and maintain accurate client records in Bravehearts client and case management systems.
• Proactively monitor and maintain client waitlists.

Skills and experience required to succeed:

• High level administration experience – 3 plus years.
• Demonstrated experience working in a telephone counselling setting and/or experience in handling phone queries.
• The ability to effectively and compassionately communicate with a diverse range of callers, some of whom may present in a heightened emotional state.
• Ability to plan and manage time effectively.
• An understanding of the issues of people impacted by child sexual abuse and trauma.
• An understanding of working within a mandatory reporting framework.
• Must have or be willing to apply for a Working with Children Check (Blue Card) and National Police Certificate.
• Demonstrate Bravehearts’ values of Integrity, Respect, Energy, Empathy and Bravery

Read full position description here.

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Clinician

Loganholme

We are currently seeking an experienced, passionate and professional Clinician to join our Turning Corners team on a part time basis (3 days, Monday – Wednesday), based from our Loganholme office.

About Turning Corners:

The Bravehearts Turning Corners team are responsible for delivering evidence-based, trauma-informed therapeutic interventions to young people and adults who have engaged in harmful sexual behaviour, as well as to persons harmed by such behaviour and their families or support networks.

About the position:

Reporting to our Turning Corners & Intake Manager, you will work across both the Turning Corners Community Program and the Turning Corners Restorative Justice Program, and provide developmentally, culturally, and contextually appropriate services that promote safety, accountability, healing, and wellbeing for all parties impacted by harmful sexual behaviour.

The role includes delivering individual, family, and group therapy; conducting clinical assessments and therapeutic case planning; preparing and supporting participants for restorative justice processes; and collaborating with internal and external stakeholders to ensure integrated, holistic, and safe responses for young people, adults, and families.

 Key responsibilities include:

• Provide trauma informed counselling, intervention and case management to young people who have engaged in harmful sexual behaviour, young people who have been harmed by sexual abuse or harmful sexual behaviour, and non-offending parents and carers.
• Provide support and education to clients, their non-offending family members and/or their care team.
• Conduct client assessments, maintain accurate case notes, and prepare professional reports for external agencies when required.
• Collaborate with team members and external agencies to ensure high-quality service delivery.
• Deliver presentations or training to internal and external stakeholders as needed.
• Stay up to date with research and best practices in trauma-informed and evidence-based therapeutic approaches.
• Evaluate and monitor treatment outcomes using standardised tools.
• Contribute to service improvement, research, and program development.
• Identify, report, and respond to child safety and wellbeing concerns in line with mandatory reporting and organisational procedures.
• Contribute to a positive, culturally safe, and collaborative team environment that reflects Bravehearts’ mission, values, and vision.

 Skills and experience required to succeed:

• Relevant tertiary qualification in psychology, social work, counselling or a related field.
• Registration (or eligibility) and/or membership with governing body of profession.
• Minimum 2 years’ experience in counselling and case management, and ideally some experience in providing trauma counselling to young people who have been harmed through harmful sexual behaviour.
• Experience in maintaining accurate case plans, treatment plans and other client information.
• Demonstrate personal qualities such as integrity, sound judgment, empathy, and a deep respect for others.
• Experience and understanding of issues relating to service delivery with an agency that is committed to socially and culturally inclusive practices preferable.
• Must have, or be willing to apply for, a Working With Children Check (Blue Card), National Police Certificate and NDIS Worker Screening Check (Yellow Card).
• Demonstrate Bravehearts’ values of Integrity, Respect, Energy, Empathy and Bravery.

Why join Bravehearts?

• You will play a key role in advancing our mission to prevent and treat child sexual abuse.
• We pay in line with the SCHADS award, and this role is classified at Social and Community Level 5.
• Enjoy not-for-profit salary packaging ($15,900 tax free) plus meals and entertainment benefits salary packaging. Reduce the amount of tax you need to pay = more money in your bank account each pay!
• Access self-care leave, professional development leave and birthday leave!
• Access to discounts, cashback and other perks through our HRIS, Employment Hero.
• Confidential support through our employee assistance program and wellbeing services.
• We are an organisation that genuinely cares about its people.

Read full position description.

Apply Now