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the National Redress Scheme

The National Redress Scheme provides acknowledgment and support to people who experienced institutional child sexual abuse. It was created in response to the Royal Commission into Institutional Responses to Child Sexual Abuse, which estimated that 60,000 people experienced institutional child sexual abuse in Australia.

Redress is an alternative to seeking compensation through the courts.

The National Redress Scheme can provide three things:

  • access to counseling
  • a payment, and
  • a direct personal response from the institution (e.g. an apology) for people who want one.

The Scheme started on 1 July 2018 and will run for 10 years.

Applying for the National Redress Scheme

Bravehearts is a Redress Support Service provider. We offer free and confidential support to anyone considering applying to the National Redress Scheme.

Bravehearts can provide more information about the Scheme and who can apply. We can also help fill out the form and support you throughout the process.

For more information about the National Redress Scheme, visit the National Redress website or call the National Redress Information Line on 1800 737 377.

To arrange a telephone appointment to find out how Bravehearts can help you, please contact our Bravehearts Intake and Support Line to discuss your needs on 1800 272 831 toll-free on 1800 272 831 Monday to Friday 8:30am – 4:30pm AEST, contact us via email at, or complete our online referral form.


Download our Beyond Brave Redress Support Service brochure


Dear valued clients and supporters,

As we experience an unprecedented global pandemic and the spread of the coronavirus continues to gain momentum globally, the health, safety and wellbeing of our clients is, and always has been, Bravehearts’ highest priority. The situation regarding the Novel Coronavirus (COVID-19) locally and around the world is changing daily.

Bravehearts will continue to provide counselling and support services to all existing and new clients via face to face and video counselling.

We continue to accept and action new referrals for all services. Anyone wanting to access our services can call Bravehearts on 1800 272 831. People can still be referred by calling or by filling out an online referral form.

If you have any questions or would like to learn more about Bravehearts’ COVID-19 response plan, please call 1800 272 831.